Frenkel Topping Group is a long-established family of businesses who are tried, tested and trusted. We are always available to provide advice and technical support to our legal Clients and those they represent. We support lawyers and their Clients with a concierge approach to anything they may need throughout the litigation journey.

They are proud of their reputation for delivering the highest levels of service, expertise and advice to clients and are keen to attract talented people who share this approach and wish to develop their career with the firm. 

We are seeking to recruit a full-time Business Intelligence (BI) Analyst to join our experienced team.

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Purpose: 

The main purpose of this role is to provide business development data, insight, and analysis (business intelligence) to support decision making and improve business performance

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Key responsibilities: 

Responsibilities include but are not limited to:

  • Responsibility for producing business reporting and dashboards to help colleagues monitor, control and make decisions that improve business development performance.
  • Facilitating the use of data, reporting and dashboards in colleague’s day to day roles.
  • Taking colleagues BI requirements and turning them into tangible deliverables.
  • Leading on the production of external reporting for business partners.
  • Developing a good understanding of Frenkel Topping source data, documenting this and improving data management over time. 
  • Creating and maintaining a data “wiki” to manage the organisations data model and agreed definitions of calculated data e.g., conversions. The Wiki should be available to colleagues so that they can understand and interpret data correctly. 
  • Documenting and reviewing processes in relation to data capture and data quality, identifying opportunities for improvement in efficiency or data quality.
  • Ensuring and maintaining Quality of Data for the organisation. 
  • Helping to protect the organisation through proactive data governance. This is delivered by reducing data security and privacy risks, putting in place controls to protect client data and championing  improvements to data security and privacy. 
  • Supporting the role out, adoption and reporting from the Group CRM (Microsoft Dynamics). This includes sales, CRM and Marketing data quality improvements, insight generation and analysis.
  • Providing support and training for end user in relation to data capture or analysis.
  • Providing escalation support to the services desk team where relevant.

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Person specification:

Knowledge & experience:

  • Experience of care case management and professional services environment. 
  • Working with case management systems and service provision to clients.
  • Legal or financial services environment with complex systems and processes.
  • Applications support with complex line of business systems that require configuration, template development, workflow design and problem resolution.
  • 1st line support knowledge on a wide range of EUC and application technologies.
  • Strong working knowledge of M365 administration.
  • Incident management, problem resolution, change management and release management of EUC and applications e.g., ITIL experience or something similar.

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Skills & abilities:

  • Capturing data and reporting requirements from colleagues and delivering automated solutions. Ideally in Power BI.
  • Facilitating change using data and insight.
  • Helping Business Development team grow the business through a mixture of support, training and influencing.
  • Tenacity in driving results from BI suppliers.
  • Driving continual improvement in data quality.
  • Provides insightful analysis that helps colleagues make better decisions.
  • Removing ambiguity, explaining technical data problems in a way that business user can understand.

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Personal qualities: 

  • Client service ethic.
  • Being an ambassador for continual improvement of data quality, insights, and analysis.
  • Passionate about data and the business insight it can provide.
  • Desire to understand the detail and document how things work. 

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Education & training:

  • BI technology certification. Ideally in Power BI
  • Statistics/mathematical qualification.
  • Computer science and coding experience.

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General responsibilities:

  • This job description is current at the date shown, but in consultation with you, it is liable to variation by management to reflect or anticipate changes in or to the job. It is expected the post holder will when required, undertake other duties commensurate with the post and salary grading if required. 
  • ​Duties may involve having access to information of a confidential nature that may be covered by the Data Protection Act, be commercially sensitive or relate to client information. In such circumstances, confidentiality must be maintained at all times in accordance with the company policies. If you are unclear at any time, please refer to your line manager. 
  • ​Undertake all reasonable personal development actively designed to support you in your role.

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And last but not least, what’s in it for you?!
We are passionate about growth and aim to provide every employee with a clear development plan, with regular reviews that enable them to reach their career goals.
Fantastic benefits include but not limited to private healthcare, flexible working opportunities, cycle to work scheme, Employee Assistance Programme, cash back savings and discounts platform, free onsite parking, company events and enhanced family friendly policies.

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About Frenkel Topping Group (FTG)

At FTG we believe in living our values everyday. We are committed to our values as set out below and if you share our value and passion and are looking for a rewarding career where you can make a difference, then we invite you to join our team.

  • Give it heart – we’ve built an army of passionate and empathetic people who go the extra mile for their clients and teams.
  • Show resilience – as individuals and a team, we’re inspired by our clients who show resilience everyday. Our agility, our work ethic, and our appetite for problem solving means we always find a way.
  • Make it easy – we’re pro-active and responsive and go above and beyond to make our client’s lives easier.
  • Act with integrity – we do what we say we’ll do and we do it with great care and expertise. We are proud of our people and we honour the trust they put in us by delivering outstanding service and and creating an amazing place to work. 
  • Respect – we treat our client and each other as individuals and we take the time to walk in that person’s shows to understand how we can provide support. 
  • Think differently – we connect communities, champion collaboration in our industry and we’re big on learning and development. We’re big believers in nurturing grassroot talent.


Frenkel Topping Group is an equal opportunities employer that is committed to diversity and inclusion in the workplace.

​Frenkel Topping Group is proud to be Disability Confident Committed. If you are invited to an interview, please let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.

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Please submit your CV and cover letter to apply for this role. 

To apply for this role please click here.